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12/14/2007 Entry: "Merry Christmas, You Stink!"
So I manage this ISP, see, and I'm in charge of accounts receivable. Even before I started working here, the company would "lock" accounts that were 2 1/2 months past due. Basically, a locked account is still an open, active account, but you can't browse the web, and you can't send/receive email. About one week before we lock accounts, we send an email. "Hey, you might've overlooked this; your bill is past due. Please pay on your account, or we will lock it." So that means the customer has had two bills and an email asking them to get current. You all set on the background, now? Ok.
So yesterday was the day we were supposed to lock accounts. Instead, I sent an email to the folks and said "In the spirit of the holidays, we're granting you all a reprieve this month. I won't be locking accounts today." Ten people replied to me. (I'm not making that up. It really was 10.) One (the first reply back) said:
"Bill, you've renewed my faith in the holidays."
Nice. That made me feel good.
And one said:
Nice. That did not make me feel good.
It reminds me of the story of Jesus and the 10 Lepers. Now I need to remind myself to focus on Sarah (the first reply), and not the person from the second.